Returns & Exchanges
At Epomaker, we want you to be completely satisfied with your mechanical keyboard purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original condition and packaging.
Initiate a Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully pack the keyboard and all included accessories, such as keycap pullers and cables, back into the original manufacturer's box.
Ship the Package
Affix the provided shipping label or address the package to our warehouse, ensuring you use a trackable shipping method for security.
Receive Your Refund
Once our technicians inspect the returned device for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing